COORDINATE a comprehensive network of providers delivering a balanced array of service

• Identify gaps in service

• Establish links

• Act as system change agent

OUTCOME: Based on needs and desires, improve:

• Engagement with services

• Quality of life

• Satisfaction level

IMPLEMENTATION: Establish guidelines for program change

• Select EB practice, build consensus, provide initial and ongoing training and support
• Incorporate guidelines into treatment practices
• Improve program quality and effectiveness
• Measure adherence

RESPONSIBLE for effectiveness of service delivered

• Outcomes measured by performance indicators:

Impact on lives of service recipients              

Impact on service delivery system