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Adult SPOA Process
Coordination of Services and Programs
COORDINATE a comprehensive network of providers delivering a balanced array of service:
    •Identify gaps in service
    •Establish links
    •Act as system change agent

OUTCOME: Based on needs and desires, improve
    •Engagement with services
    •Quality of life
    •Satisfaction level


Best Practices
IMPLEMENTATION: Establish guidelines for program change
    •Select EB practice, build consensus, provide initial and
     ongoing training and support
    •Incorporate guidelines into treatment practices
    •Improve program quality and effectiveness
    •Measure adherence


Accountability
RESPONSIBLE for effectiveness of service delivered
    •Outcomes measured by performance indicators:
        •Impact on lives of service recipients
        •Impact on service delivery system
 
 
 
 
 
Contacts
Jan Moag, SPOA Coordinator
Sara Paolini, SPOA Specialist
 
 
 
 
 

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